Due to the fast changing demands of
the aviation industry, many airlines and cargo businesses have now turned to
advanced and automated systems to keep pace with the latest regulatory
procedures and new standards.
Now, more than ever, airline cargo
carriers are doing all they can to ensure that customers have a good experience
every time. Achieving customer loyalty is half the battle won, but remaining
profitable is still not as easy as it may be in other industry verticals.
Gaining profits for each quarter of the year is no small feat, even for some of
the biggest players in the aviation industry. In today's fast paced,
economically demanding environment, airlines have to adapt and adopt automated
and smart ways to remain afloat.
Airline Cаrgо Mаnаgеmеnt Software
Airlines and cargo carriers all over
the world have made significant investments in IT and automated software
because it has enabled them to cut costs, improve workflows and effectively
manage their overall business. One of the most popular examples of the
involvement of IT in the airline industry is airline cargo management software.
7 Reasons Why You Should Use Airline Cаrgо
Mаnаgеmеnt Software
Aіrlіnе Cargo
Management systems hаvе paramount benefits for the еffесtіvе mаnаgеmеnt оf
commercial and саrgо airlines. Below, we have highlighted the 7 most compelling
reasons why you, as a cargo airline carrier, should be using Airline Cаrgо
Mаnаgеmеnt Software to help make your airline more effective and profitable!
1.
Decrease in Costly Errors
Cargo automation software includes a built- in
customer address book and customer account information. It also includes all of
the applicable cargo charges and ancillary charges with the automated tax and
fuel charge calculations necessary for a certain commodity and route. Your
staff never has to calculate charges, removing the risk of calculation error or
of entering inaccurate customer information. This helps your airline to avoid
costly errors and revenue leakage and also ensures that your customers are not
overcharged accidentally, ultimately leading to higher customer satisfaction
and retention.
2. Increased
Customer Service
What is the cost of a lost customer to you? With
cargo automation features such as real time cargo tracking, automated rate
calculation and cargo accounting, you and your customers are empowered to know
exactly how much the cargo will cost and when the cargo will arrive at its
destination through automatic notifications.
3. Flight Availability
and Choice
With good cargo management software,
you have an immediate and real time view of space availability and revenue
across all your flights. Additionally, you may grant customers the ability to
search and book space on your flights, this provides greater customer
satisfaction and enables you to maximize revenue per flight. The real-time view
of space availability ensures that the cargo is prioritised based upon revenue.
Real-time tracking enables you to provide guaranteed service levels. Proactive
action can be taken to ensure key performance indicators are achieved for each
customer.
4. Access to Real Time
Cargo Data and Analysis
When you have access to real-time cargo data and
the ability to run reports, you are able to make faster and better informed
business decisions based on your trends and history. Access to valuable data at
your fingertips, with the push of a button, empowers you to see the total cost
of your decisions and mitigate future expensive/bad decisions.
5. Management
Control
With cargo automation, you are able to regain
control over your cargo management, cargo costs, and your risk (across every
location, as it is happening). Every location has the same view and access to
the same common data, rather than each location having its own data which may
not be accurate. A cargo system is flexible enough to accommodate custom
company business rules, yet powerful enough to force all users (both internal
and external) to follow the policies that ensure efficient and cost effective
shipping.
6. Integrated
Accounting
Cargo systems include a fully integrated revenue
accounting system which will automatically calculate and produce customer
invoices and receipts. All accounting data is made available via data extracts
in the industry standard format for the most popular accounting systems. This
gives your airline the ability to integrate customer’s in-house systems to
avoid the re-keying of data. Your accounting team will have an updated view of
customer accounts including invoiced and un-invoiced revenue and the customer
credit availability. The system will prevent customers from exceeding their
credit limit- making your CFO’s life much easier to manage!
7. Fully Hosted SaaS
Web Base
Cargo systems are fully hosted and web-based,
all you require to run them is an Internet enabled device (PC, Laptop or
tablet) and a connection the Internet. The system training is simple, with a
menu driven screen and easy-to-complete forms. No specialized IT staff are
required to operate the system. You create your own users and control user
access rights. Cargo management systems require low operational costs, with pay
as you use Software as a Service (SaaS) license models offered. With such
powerful cargo automation features, there are no additional resources
needed to manage your cargo
system, even as your business grows and ships more cargo.
With innovation driving the dynamics of airline
management software, there are opportunities as well as risks involved in the
cargo business. Cargo management systems offer a cost-effective and reliable
solution to airlines, with an easy rollout, impressive varieties of feature
options, dependable functionalities driven by user requirements, the ability to
automatically update customer’s in-house systems, wide ranges of configuration
options to best suit your airline, visibility and transparency of cargo
movements to customers and enhanced customer service satisfaction.
